Click here to identify your Security System Keypad

Your monitoring company is Security Central. They are based out of Statesville, NC. If you are currently an active monitored customer, Security Central is who will call you in the event of an alarm or trouble condition. They will always call from 704-838-8000. We highly recommend you add them to your contacts so that you do not inadvertently miss a call from them.

In the event of a false alarm, please disarm your security system and immediately call Security Central to cancel dispatch. NOTE: It is very important that you have your passcode or password ready when talking to the monitoring company!!!

The best phone number to call to cancel dispatch is 800-230-6975. Operators are available 24 hours a day, 7 days a week, 365 days a year.

A fault condition will exist if an alarmed device such as a door, window, or motion detector are sensing that they are open or detecting movement. Your keypad will tell you which zones are faulted. Please visit our SUPPORT page to find out which keypad you have. Clicking the picture of the keypad will take you directly to the user guide for that system.

A trouble condition can exist for many reasons. Low batteries, communication failures, tampered/removed devices can all cause a trouble condition on your security system. Check your keypad for existing trouble conditions and contact us so we can determine corrective action. Trouble conditions will cause your keypad to beep, but will not activate the siren.

An alarm condition is typically caused by an alarmed device becoming faulted during any armed state of the security system. This can occur in the ARM STAY mode or the ARM AWAY mode or any variation thereof. An alarm condition can also occur from a smoke detector, heat detector or carbon monoxide detector during any armed or disarmed state of the system. Life Safety devices are required to work 24/7. An alarm condition will cause the keypad siren along with any interior and exterior sirens to sound. The sirens can be silenced by entering your code to acknowledge the alarm condition if none exists. Please make sure that all occupants of the residence are safe and that no fire conditions exist before silencing the alarm.

Know your alarm sounds!!!!

A fire alarm will create a Temporal 3 code - Your siren will sound 3 times and repeat

A carbon monoxide alarm will create a Temporal 4 code - Your siren or keypad will sound 4 times and repeat

A burglar alarm condition will create a continual Temporal code - Your siren and keypad will continue to sound until the alarm condition is acknowledged

Fast beeps from your keypad typically indicate some sort of trouble condition. If your keypad starts beeping fast enter your code to acknowledge the trouble and contact us to determine corrective action.

Communication troubles can occur for a multitude of reasons. Division Low Voltage does not support telephone line communication as analog dial up service has become too unreliable and antiquated.

If using Ethernet or WiFi, communication troubles can occur during an internet outage, disconnection of hardwired ethernet cable, poor WiFi coverage, slow internet speeds, changing of WiFi passwords, or changing of internet providers. Please contact us if you plan on changing internet providers or are changing your WiFi password so we can take corrective action to keep your security system communicating with the monitoring company.

If using Cellular connectivity, communication troubles can occur if fiber networks are cut, if there is storm damage to cell towers, if cell tower upgrades are occurring in the area, or if cellular signal is insufficient. Tree and leaf growth can affect cellular communications and signals can vary greatly from winter to summer in our service area. If you are using cellular connectivity and experience communication trouble issues, please contact us so we can determine corrective action.

Most manufacturers recommend that you test your system weekly. We all know that very rarely happens in reality. Division Low Voltage recommends having your system inspected annually to ensure your system is functioning properly. Annual Inspection Plans are available.

Yes, you can absolutely change your own batteries!! Note: You must contact Security Central at 800-230-6975 to put your system on test prior to changing your own batteries. Removal of device covers will cause a tamper alarm condition which can cause a false dispatch of the police or fire department. Division Low Voltage is not responsible for customers not putting their system on test prior to battery changeouts.

If you change internet providers, corrective action will be determined by how your system is communicating. If you are using a hardwired ethernet connection, the network cable that is connected to the security system must be moved to the new equipment provided by the ISP. This may require a relocation of the cabling if the new service is installed in a different location of the residence.

If you are using a WiFi connection and change your WiFi password, your security system will need the new password entered into the system so that it can communicate with the monitoring company. To find your WiFi settings, please go to our SUPPORT page and click on What Security System Do I Have? Click on your desired keypad and it will bring you to the user guide where you can find information on how to change your WiFi password.

Division Low Voltage does not keep track of or support end user email addresses or passwords. Any requests for password help will be directed to the “Forgot Password / Password Reset” option of the app you are having trouble with.

Password/Passcode requests for Security Central will be challenged with several questions answered on our customer contact information form.